Root cause analysis – do you really want to know?
November 12th, 2008
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Root Cause Analysis – it’s not about finger pointing (or at least, it shouldn’t be.)
Sometimes it’s just easier if you can blame some thing (or some one entity.) We all are more comfortable when a handy scapegoat is available – if, however, you really want to solve problems then you have to dig; sometimes (if you are lucky) the digging will be brief but usually, it will be
