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Archive for November 12th, 2008

Root cause analysis – do you really want to know?

November 12th, 2008 Comments off

Root Cause Analysis – it’s not about finger pointing (or at least, it shouldn’t be.)

Sometimes it’s just easier if you can blame some thing (or some one entity.)  We all are more comfortable when a handy scapegoat is available – if, however, you really want to solve problems then you have to dig; sometimes (if you are lucky) the digging will be brief but usually, it will be

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